What To Expect

What To Expect With The Customer Experience

Allowing a stranger to come into your home to conduct an inspection can be a scary thing now a days. Not only are you opening up and exposing your home to the inspector, but you are also taking their word on what repairs or recommendations are needed to correct your home’s foundation repair problem. Well let’s take the guess work on how the inspection process will go when we come out to visit and inspect your home.

How We Perform Foundation Inspections

THE DALINGHAUS CONSTRUCTION PROCESS

Home improvement projects can be complicated, but we make it simple for homeowners!

What To Expect With The Customer Experience
foundation inspection

Step One - Introduction Email

We send this out to you once you confirm your appointment with us.  This email will have a calendar invite for you to easily add to your calendar.  We will also include a bio and picture of the representative that will be visiting with you at your home.  Putting a face with the voice or words from an email or text helps to know who you are conversing with.  It will also have their contact info if you have any questions that come up between now and your appointment.

Step Two - Courtesy Call

Our specialists will give you a call, text, or email prior to your inspection date to confirm that the date and time still works for you.  We know life happens and we want to make sure that the date and time still works for you and your schedule.

Step Three - Resources

We will be emailing you resources for you to review to better prepare you with an understanding of what is involved with our Foundation Repair processes. 

Step Four - On The Way Call

We call you when we are on the way to your appointment.  Typically about an hour before.  We do this to allow you to finish up any last-minute things prior to our arrival.  We have kids and know how much fun it is to get them squared away when people are coming over!

Step Five - The Inspection

We will meet with you and talk with you about what you are experiencing with your home. We will also point out things that we see as we perform a visual inspection of your home. With your permission, we would also like to document these items with pictures that will be attached to your file for future use for our team as well as you. Once the visual inspection is performed we will draw a sketch of your home. This takes a bit and will give you a chance to do a few things. This takes about 30 minutes to do. Once the outline of your home is complete we will perform a floor elevation survey utilizing a ZipLevel Altimeter. This device will allow us to put numbers to a tenth of an inch to the current elevation of your home. Once this is performed and the data has been collected, we will put together a plan of attack to repair your home based on the information gathered.

Step Six - After The Inspection

We will send a follow up email as well an email through our CRM program that will allow you to view the proposal of work, view the repair plan and elevation readings, and electronically approve the proposal.

Step Seven - After Approval

First, Welcome to the Family! We utilize a highly effective, customer-orientated CRM. It allows you to view all of the documents, daily logs, pictures, invoicing, and bill paying associated with your project. You can download any and all documents and pictures at any time. Even years after the work has been completed. We have found this is as transparent a program that is currently available and we will gladly be able to walk you through it.

What To Expect With The Customer Experience
What To Expect With The Customer Experience
foundation repair

FREE Foundation Repair Guide

Download our free foundation repair guide for Southern California & Central Arizona homeowners.

This checklist will help you spot any common foundation problems around your home and how you can fix them.

Are you ready to learn more about what’s happening with your property's foundation?

We offer free, no-obligation foundation inspections.

FAQs

Why should I choose your company for my construction needs?

We’re highly skilled and experienced. Our staff, and more importantly, our installation crew, has many years of experience in all of our specialties. We completed 350+ foundation repair related projects for customers in 2019 alone.

We also utilize the most technologically advanced Customer Service Program in the industry.

You can trust us to get the job done completely and correctly. When we start your project, we stay on it until your project is completed, and completed to your full satisfaction.

Who handles the permitting and engineering process for my project?

Dalinghaus Construction has dedicated staff that specializes in the permitting and engineering process and procedures, from the start of a project until the project is finalized.

Do you offer financing?

Yes, we offer financing with loan amounts of up to $100,000 and industry competitive rates.

The process is easy! The financing qualification is a soft credit check and will not impact your credit score. Additionally, you can get mobile friendly qualifications in less than 60 seconds!

Is your warranty transferable?

Yes, we offer a 25 year transferable warranty, not only on the material, but on the labor involved to conduct the repairs as well.

Do you provide updates to my project and billing?

Most definitely! We utilize a customer-specific website that allows clients to have their very own customer login. They’ll be able to follow their project’s schedule, progress, updates, billing info, daily logs, pictures, documents, and warranty information.

How do you find the right solution for homes with foundation related problems/issues?

We utilize a series of professional steps and procedures. These include drawing out the floor plan of your home, analyzing the physical condition of your home and taking precise floor measurements within 1/10th of an inch.

Do you have engineers on staff?

Dalinghaus Construction prefers to utilize independent engineering firms for your project. Doing so allows for an unbiased review of the repair recommendations, ensuring that the proper and correct fix is determined for your home.

What are your geotechnical foundation solutions?

Dalinghaus specializes in geotechnical foundation solutions for commercial, municipal and industrial applications, among others.

Where can I find more information and customer reviews about Dalinghaus?

Check us out on social media: Facebook, Yelp, Google Reviews, Instagram, Youtube, Twitter and LinkedIn. We are very active and get a lot of customer feedback! There you can also find tips of the day and educational videos featuring all of our own team members.

Our Latest Resources and News

Why DIY Foundation Repair Is A Bad Idea?
Foundation Repair
Brian Dalinghaus

Why DIY Foundation Repair Is A Bad Idea?

We get it – foundation repair isn’t cheap. Rather than paying a professional for foundation repair, fixing the problem on your own keeps a good chunk of change in your pocket. However, a DIY foundation repair project isn’t always the

Read Post Now »