Why Do We Send Out Information to You Prior to Your Inspection?

Dalinghaus Construction Inc. subscribes to the belief that pre-planning, pre-knowledge, and pre-education help the future tick along like a sexy Swiss watch.

We don’t believe in wasting time: ours or yours. This is why we give out homework prior to even showing up at your door.

Here’s an anecdotal scenario that will explain why we do this.

Back story:

You walk in the door with your arms loaded with groceries. The dog is barking, your daughter is singing Do You Want to Build a Snowman and you notice a hairline crack above your back sliding door.

You make note of it – or, more accurately, remake note of it because your wife mentioned it last month over a second glass of Pinot Noir.

A few more weeks go by and you look up from a bad cup of coffee to see the crack is longer and wider right where it meets the door frame.

You stand up, slosh your joe, and notice other small cracks busting into drywall.

Again, you brush it off because you’re busy trying to homeschool and survive Common Core math with your 4th grader. She sings a lot. You’re on a first-name basis with Jack. Jack, ya know, Jack Daniels.   

A few more weeks pass and now there’s more gray in your hair. You look up from your scalded cup of black coffee and realize the damned crack is getting bigger.

You get up in a huff and head outside. You notice cracks in your stucco and your door is becoming harder and harder to close.

You run back inside and google cracks, get sucked into foundations, then learn about helical piers, push piers, or find 25 Questions to Ask When Hiring a Foundation Repair Contractor (or other kickass blog posts by Dalinghaus).    

So, you educate yourself on the signs and symptoms of foundation settlement. You then see companies offering FREE inspections, so you decide to fill out the contact form and schedule yours.

Your daughter sings…she wants to build a snowman.                       

Now, we know there are other investigative steps that people take prior to scheduling, but for this scenario, we are going to fast forward so you don’t have to read a novel about cracks in your house. 

Scenario 1: Inspection by Joe Schmo  

You have your foundation inspection scheduled exactly 2 weeks to the date for 10:00 am.

The foundation repair company confirmed the time and date over the initial scheduling phone call. That’s the last you’ve heard from them.

One week goes by and you start to have some anxiety turning in your gut because your daughter is singing, the coffee is always burnt, and Jack has you talking to the cracks blossoming across your drywall.

Finally, today is the day and you are ready to tell the person everything you have been experiencing (the snowmen, the damn dog, and your wife’s soliloquies about the cracks).

It’s 9:45 am and the foundation inspector still hasn’t contacted you yet. You begin to wonder:

Are they gonna show up? Contractors are notorious for being late…

…will your daughter ever stop singing?  

The inspector shows up on time and you tell him everything. The inspector listens wide-eyed and then conducts his inspection without giving you a timeframe.

At the end of the inspection, this guy named Steve tells you that you have some settling in a portion of your home and that he would be happy to send over a quote for the repairs.

You agree…anything to get her to stop singing.

There is a quick goodbye, and you are left to wait yet again.

A week goes by.

Then a second.

Then a third and the leaves are beginning to change reflecting the autumn of your life. You pick up the phone and call them to ask about the proposal.

Soon, Steve says he will send it over real soon.

Another week goes by and you finally receive the email with the proposal.    

You open it. You are shell shocked by the cost. You begin to sing with your daughter, tears streaming down your face.

Scenario 2: Inspection by Dalinghaus 

You have your foundation inspection scheduled exactly 2 weeks to the date for 10:00 am.

You just got off the initial phone call where the foundation repair company told you they were going to send you a Calendar Invite for your inspection…and they did.

The guy on the phone sounded confident, cool, and collected.  

They also told you they would send over a questionnaire that they want you to fill out about your home and experiences.

You are excited to tell someone how you learned the quadratic equation, someone who cares. You fill out the questionnaire and send it back immediately.

The company emails you periodically, reminding you of your foundation inspection next Tuesday.

You live for these emails. They also send over educational guides that go in-depth about their inspection process, additional signs and symptoms of foundation settlement, who your assigned inspector will be, and how to estimate the cost of the repairs based on the affected area.  

You read all of it. You are now a bona fide foundation expert. The coffee tastes better somehow.

A few days prior to the inspection you receive a phone call from the foundation inspector. It’s the confident, cool, and collected guy again.

They discuss what you’ve been experiencing: the dog, the singing, and your newfound love for foundations (in addition to cracks in the wall and sloping floors).

They confirm the date and time for the inspection.

They send over some additional links that discuss the exact problems you’re experiencing (in terms of foundations, not singing daughters).

You read the articles. You are smarter now.   

The inspection date has arrived, and you receive a phone call or text from your foundation inspector.

They provide an ETA and confirm that time works for you. You confirm.

Your inspector shows up on time. You show him where the areas are: the sloping floors, the drywall cracks, and where your daughter sings the most. He gives you a time frame. 

The inspector confirms your suspicions. The cracks and sloping floor are indicative of a failing foundation.

This rings true to the well-written, informative, brilliant articles Dalinghaus sent over. 

You already have a comprehensive understanding of how helical piers, push piers, and polyurethane work to repair your foundation…

 …how the piers transfer the load of the home away from the expansive surface soils to competent, load-bearing strata that properly supports/stabilizes your home. Yeah – you feel smart.     

At the end of the inspection, the inspector shows you exactly what area is being affected and how he is going to help you fix this issue – with helical or push piers, these terms are familiar to you now.

He says he will send the proposal within 24 hours. He does. Your daughter stops singing.  

Learn more about: Stabilizing A Home With Push Piers 

The Moral

Now, we can’t speak for everyone, but we do know that we, as foundation inspectors, love when our customers completely understand and are kept current with the entire process. 

We have seen and heard horror stories from customers that were left in the dark about the process or the expectations when it comes to a foundation problem. 

We take pride in having the most educated customers. 

Just like you wouldn’t go buy a car without doing your research, we don’t want you to do the same when it comes to fixing your home’s foundation. 

Buyer’s remorse is never a good thing for the homeowner and the contractor.

Being as educated and well-versed in all aspects of repairing your home’s foundation is what we strive to do with every one of our customers.

WRITTEN BY

Brian Dalinghaus

Brian is one of the Co-Founders of Dalinghaus Construction. He has been in the foundation repair industry since 2005. During his career, he has been associated with helping over 4,000 homes and structures throughout California and Arizona.

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